Service Level Agreement
Apply for service level agreement with expert assistance. Understand documents required, government fees, processing time and the step-by-step process before you.
Dedicated specialist
CA-led, named point of contact
Tracked client portal
Real-time status, end-to-end
Money-back accuracy
Refile-free if our error
Flat-fee pricing
No hidden charges, ever
About this service
Service Level Agreement provides statutory compliance and legal protection under the governing regulatory frameworks in India. Our specialist CA/CS team handles document drafting, eligibility verification, and direct authority filings from initiation to final certification.
Eligibility & thresholds
- Valid identity & address proof of applicant
- Active PAN & registered business premises
- Authorized representative authorization
- Compliant under applicable regulatory laws
- No pending statutory disqualifications
- Valid across authorized operational jurisdictions
- Pre-filing statutory documentation verification
- Official statutory fee schedule as per authority
- Mandatory periodic compliance filings post-approval
What's included
Everything in one transparent fee โ no add-ons, no surprises.
Government charges only โ separate from I-Pro's professional fee. All figures verified as of 25 August 2026.
| Fee Component | Amount (โน) | Basis / Authority |
|---|---|---|
| Service Level Agreement Statutory Fee | โน100 | Official government fee schedule (separate from professional fee)Statutory Authority |
| Total Government Fee | โน100 | (for default assumptions stated below) |
Government charges only โ separate from I-Pro's professional fee. Verified 25 August 2026.
Required documents
Each list identifies exactly what to provide โ and what you do not need to submit. Use the accordions to expand.
- โบIdentity Proof of Authorized Signatories โ PAN card and Aadhaar / Passport of the authorized individuals signing the document.
- โบCommercial Term Sheet / Agreed Deal Particulars โ Key commercial terms including consideration, tenure, milestones, and deliverables.
- โบEntity Incorporation & Authorization Proof โ Certificate of Incorporation, LLP Agreement, or Board Resolution authorizing execution.
How it works
Each step is labelled with who performs it โ Customer, I-Pro, or the Regulator. Form names are linked to the official portal.
- 1Customerโฑ 1 - 3 Days
Step 1: **I-Pro / Advocate**
**I-Pro / Advocate**: Drafting intake โ confirm scope (IT infrastructure / BPO / SaaS / cloud / managed services); confirm sector-specific regulator (RBI / SEBI / IRDAI / TRAI); confirm DPDP Act 2023 applicability. - 2I-Proโฑ 1 - 3 Days
Step 2: **Advocate**
**Advocate**: Drafting โ recitals, parties, scope, SLA metrics, measurement methodology, service credits, exclusions, payment, data protection, IP, audit, change management, termination, transition, indemnities, dispute resolution. - 3I-Proโฑ 1 - 3 Days
Step 3: **Advocate**
**Advocate**: Sector overlays โ (a) RBI Master Direction on IT Outsourcing (banks / NBFCs); (b) SEBI Cyber Resilience Framework (stock brokers / depositories); (c) IRDAI Outsourcing Guidelines (insurers); (d) TRAI Quality of Service Regulations (telecom); (e) DPDP Act 2023 โ Data Processing Addendum (DPA); (f) ISO 27001 certification requirements. - 4I-Proโฑ 1 - 3 Days
Step 4: **I-Pro**
**I-Pro**: Stamp duty determination & e-stamping โ typically โน100-1,000 flat (general agreement). - 5I-Proโฑ 1 - 3 Days
Step 5: **Parties**
**Parties**: Execution โ corporate signatories (board-resolution-backed); witnesses (two). - 6I-Proโฑ 1 - 3 Days
Step 6: **Optional**
**Optional**: Notarisation โ โน10-35; registration rare (only if creates interest in immovable property). - 7I-Proโฑ 1 - 3 Days
Step 7: **I-Pro**
**I-Pro**: Post-execution โ (a) DPA execution (DPDP Act 2023 s.8); (b) ISO 27001 audit (annual); (c) incident notification SOP dissemination; (d) SLA dashboard setup (typically Splunk / Datadog / New Relic for IT infrastructure); (e) quarterly SLA performance review meetings. - 8Regulatorโฑ 1 - 3 Days
Step 8: **I-Pro**
**I-Pro**: Record retention โ at registered office of service provider; annual renewal tracker.
Post-registration compliance
What to file next. I-Pro handles these as part of the annual compliance package.
| Filing | Form | Deadline |
|---|---|---|
| Stamp Duty Adjudication & Stamping Penalty: Unstamped agreements inadmissible in evidence under Section 35 of Stamp Act | At execution | Pay appropriate stamp duty per State Stamp Act prior to or at execution |
| Electronic Signature Authentication Penalty: Loss of legal presumption of authenticity in commercial disputes | At execution | Class-3 DSC or Aadhaar e-Sign authentication under IT Act Section 10A |
| Mandatory Registration (where applicable) Penalty: Deed cannot affect immovable property or be received as evidence | One-time | Register with Sub-Registrar under Section 17 of Registration Act if immovable property >11m |
Penalties for non-compliance
Statutory penalties under governing regulatory provisions. Avoid non-compliance delays.
| Non-compliance | Provision | Penalty |
|---|---|---|
| Stamp Duty Adjudication & Stamping | At execution | Unstamped agreements inadmissible in evidence under Section 35 of Stamp Act |
| Electronic Signature Authentication | At execution | Loss of legal presumption of authenticity in commercial disputes |
| Mandatory Registration (where applicable) | One-time | Deed cannot affect immovable property or be received as evidence |
Common mistakes to avoid
Avoidable filing errors that cause delays or rejection. Each can be resolved before submission.
- 1Mismatched applicant legal name or identity details across KYC proofsWhy: Government verification APIs cross-check with UIDAI and MCA databases and automatically flag discrepancies in spelling or dates.Fix: Our specialists pre-validate your documents against official government databases before portal filing.
- 2Submitting outdated utility bills or non-notarized commercial leasesWhy: Premises proofs older than 60 days or defective landlord NOCs trigger statutory scrutiny queries and multi-week processing delays.Fix: We verify recent billing dates and provide pre-formatted, legally vetted landlord NOC and lease formats.
- 3Selecting incorrect classification, turnover slab, or statutory activity codeWhy: Applications filed under inappropriate classifications attract show-cause notices and potential rejection without statutory fee refund.Fix: We conduct a statutory scope assessment to align your application with the exact regulatory requirements.
Frequently asked questions
Everything you need to know about this service.
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